Terms & Conditions

The products displayed on the website www.sodeste.com are marketed directly by Sodeste sas di S.B.

Sodeste sas di S.B. however, it remains solely responsible for managing refunds and chargebacks in cases where they are legitimately requested. The contract stipulated by Sodeste and the Customer is concluded with the acceptance - even if only partial - of the order by Sodeste. Acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order on www.sodeste.com, the Customer declares to have read and fully accepted the conditions transcribed below:

PRICES

All the prices of the Products published on the Site are inclusive of the Value Added Tax. The prices shown refer to the single piece (with some exceptions) and highlighted in the product sheet. As most of these are handmade products, the weight may vary up or down in small quantities. The above refers to the price of the single piece.

PRODUCT FEATURES

The technical information included in the website www.sodeste.com is provided directly by the manufacturers or obtained from the information of the manufacturers.

www.sodeste.com therefore cannot be held responsible under any circumstances for errors, inaccuracies or inaccuracies in the technical data sheets and reserves the right to modify / adapt product information even without prior notice.

TRANSPORTATION FEE

You can view the transport costs on the cart page after adding the products you want to purchase. The cost of shipping is free for orders over € 70 in Italy and over € 120 in Europe.

ITALY: shipping fee € 8 up to € 69.99 per order.

EUROPE: shipping fee12 € up to € 119.99 per order for the following countries:

Austria - Belgium - Bulgaria - Czech Republic - France - Germany - Hungary - Luxembourg - Munich - Netherlands - Poland - Portugal - Romania - San Marino - Slovakia - Spain - Sweden - UK

Shipping costs of € 15 up to € 119.99 per order for the following countries: - Denmark - Estonia - Finland - Greece - Ireland - Latvia - Lithuania - Lichtenstein - Switzerland

REST OF THE WORLD: shipping fee for the rest of the world will be calculated at checkout based on the gross weight of the order.

DELIVERY TIME

The products purchased on the Site will be delivered to the address indicated by the Customer during the purchase procedure.

For any special requests, write to support@sodeste.com

Delivery times, once parcels have left our warehouse, are 24/48 hours in Italy and 48/72 in Europe.

For delivery of orders we use TNT and FEDEX couriers, according to the area to be reached and the best services offered and according to the customer's needs, respecting the quality of the product sent. We recommend that you leave your phone number in your personal information, in order to use the couriers' pre delivery message service. The order processing times are provided purely as an indication; they do not in any case represent a contractual obligation, and could lengthen depending on the number of requests. In case of absence of the customer at the time of delivery, a notice will be left and the customer will have to personally contact the courier as soon as possible in order to agree on the delivery methods. No responsibility can be attributed to Sodeste in case of delay in the order or delivery of the order (art.1510 C.C.)

AVAILABILITY OF PRODUCTS

In the event that a product is not fully or partially available, Sodeste will promptly notify the customer. The notification of availability does not in any case represent a contractual obligation. Customer orders are fulfilled within the limits of the quantity of products available. Any right of the Customer to damages or compensation is expressly excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order, or by delivery delays.

BILLING

For the issuance of the invoice, or the tax receipt, an express request must be made in the order notes by providing the data. No changes will be possible after the issuance of the fiscal document (invoice or receipt). Sodeste asks the customer to carefully check the data entered at the time of ordering and registration, because these will be used for accounting records.

GOODS ARRIVAL

Upon delivery of the goods by the courier, the Customer is required to check:

1) The number of packages delivered corresponds to what is indicated on the transport document

2) The packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.

Any damage or mismatch in the number of packages or information must be immediately reported to the courier making the delivery, adding the wording "withdrawal with reserve due to lack and / or damage of number ... packages" on the appropriate accompanying document and confirmed, within seven calendar days by e-mail to support@sodeste.com.

Even if the packaging is intact, the goods must be checked within seven calendar days of receipt.

Any report beyond the aforementioned terms and / or through different means from the above will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared. Once the courier's document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered and the number of packages received.

pursuant to d. lgs. 206/2005, the right of withdrawal is granted only to consumers or to the natural person who acts outside his professional activity. the right of withdrawal must be exercised within 14 days of receipt of the goods, by registered letter with return receipt and to be sent to the following address: via Bachelet, 32, Magenta 20012, MI, Italia. The notice of withdrawal will be deemed to have been made on the day of dispatch of the registered letter with return receipt, by post. The customer who exercises the right of withdrawal has the right to a refund of the product price, without any type of penalty. it is understood that, if he makes use of the aforementioned right of withdrawal, The customer must return the product intact, intact and in perfect condition and must comply with all the necessary precautions aimed at preserving the product in its possession and keeping it at its expense in its original packaging, by sending it to the seller within 3 (three) days from the exercise of the right of withdrawal, ensuring the correct delivery of the same. Failing this, the right of withdrawal will not apply and the seller's right to compensation for damage, in addition to the payment of the product price, will be reserved. The products must be returned directly to the company. The reimbursement of the price of the product will be made within 30 (thirty) days from the date on which the goods will arrive intact and in perfect condition to our company. The right of withdrawal is excluded in the following cases:

a) for the supply of customized and made-to-measure products, or which by their nature cannot be returned and are liable to deteriorate or expire rapidly;

b) in relation to products that are returned damaged.

CHANGES

The conditions contained on the website www.sodeste.com may be modified without prior notice and will be valid from the date of publication on the website www.sodeste.com. Sodeste has all the interest and the pleasure of managing and solving the problems that may arise in the after-sales service in the best possible way, so we invite the customer to inform us or via email on support@sodeste.com and we will try to find the best solution to protect the customer.

The contracts concluded with Sodeste Sas through the Site are governed by these general conditions in compliance with Italian law. the language available to conclude the contract is Italian. The sales contract between the customer and Sodeste Sas is concluded in Italy and governed by Italian law. For the solution of disputes relating to the interpretation, execution or resolution of these general conditions or individual purchase orders if the customer is a consumer pursuant to the consumer code, the court of his town of residence or of domicile if beyond the Italian territory; in all other cases, the territorial jurisdiction is exclusively of the Milan court, any other competent court excluded.

ODR PLATFORM. COMPLAINT SUBMISSION

Exclusively for purchases made online on the Site, disputes arising between the consumer resident in the Union can be resolved out of European court, and Sodeste sas di S.B., using the service accessible from the new ODR platform, established by Regulation (EU) no. 524/2013. The Consumer who purchased on the Site may submit a complaint by filling in an electronic form available in the official languages of the European Union, through the ORD platform available on the site https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN